SHIPPING POLICY

UK standard parcels or large parcels

We aim to dispatch parcels within 2-4 working days after the order is placed. Orders will be sent via Royal Mail or Parcel Force where possible. However on busier periods we may send your parcel via another courier such as Hermes or Yodel. 

The cost of delivery will be £6.95 for a small parcel or £9.95 for a large parcel. Our couriers count Monday- Friday as standard working days (with the exception of bank holidays). 

As soon as your order has been dispatched you will be notified via email. 

Multiple items in one order 

There may be circumstances where we need to ship your order in separate parcels to avoid damage. If this is the case you will only be charged for one delivery amount. 

RETURN POLICY

We hope you love your order from Sage & Bloom but if this is not the case please notify us at hello@sagebloom.co.uk

From the point of notifying us you have 14 days to return your order in a saleable condition. 

Return process 

To return items we can provide you with a pre paid postage label at the cost of £6.95 for a small package or £9.95 for a large package. We can arrange for the item to be collected by our couriers or it can be taken to a local post office. 

The cost of the return will be deducted from your refund which will be processed once we receive your items. 

Alternatively customers can return at their own cost, however we do suggest using a trackable service and retain proof of postage as we cannot be liable for items lost or damaged in transit. 

Once we have received your returned items we will process your refund which can take up to 14 working days. 

Damaged or faulty items 

Here at Sage & Bloom we do our best to ensure that your items arrive in perfect condition, however if this is not the case please contact us as soon as possible at hello@sagebloom.co.uk within 14 days of receiving your order. 

 

Please contact us with imagery of any damage to packaging and items and we will let you know the next steps to resolve any issues. 

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